1. Introduction
This Privacy Policy ("Policy") outlines how 99 Dollar Holidays Pvt. Ltd. ("Company," "we," "us," or "our") collects, processes, stores, and shares personal data of individuals ("Users," "you," or "your") who access or use the Ride With Driver platform ("Platform") to search for, connect with, and engage transportation service providers such as drivers or transporters.
Your privacy and trust are important to us. This Policy reflects our compliance with the Information Technology Act, 2000, and relevant data protection laws in India.
Please note: Ride With Driver does not charge or collect any payments from Passengers. All transactions, if any, occur directly between the Passenger and the listed service provider (driver).
By using our Platform, you agree to the practices outlined in this Policy. If you do not agree, please discontinue use of the Platform.
2. Definitions
Personal Data: Information that can identify an individual, such as name, mobile number, or location.
Processing: Collection, use, storage, disclosure, or deletion of personal data.
Platform: The Ride With Driver website, Android/iOS mobile applications, and related services.
Service User (Passenger): An individual accessing the Platform to browse listings, connect with drivers, or arrange transportation services.
3. Categories of Personal Data We Collect
We collect only the data required to facilitate connections between Passengers and Drivers:
3.1 Identity and Contact Data
- Full name (for identification and communication)
- Mobile number (for OTP-based authentication and driver interaction)
- Email address (optional)
3.2 Location and Device Data
- Approximate location (with permission) to improve service accuracy
- IP address and geolocation data (to detect misuse and enhance security)
- Device ID, OS version, and browser type
3.3 Communication and Inquiry Data
- In-app messages with drivers
- Support inquiries and feedback submitted via Platform channels
3.4 Technical and Usage Data
- Session durations, page visits, click logs
- App crash data and performance logs for diagnostics and improvements
3.5 Transaction Data – Not Applicable
As Ride With Driver does not process payments for passenger services, we do not collect or store any payment details or transaction records relating to bookings or service fees.
4. How We Collect Your Data
- Directly from You: During account registration, profile completion, and when contacting drivers or support
- Automatically: Via cookies, SDKs, and logs while using the Platform
- Third Parties: SMS/OTP providers for mobile verification, and analytics tools for performance
5. Legal Basis for Processing
We process your personal data under the following lawful grounds:
- Consent: For GPS tracking or optional communication preferences
- Contractual Necessity: To enable driver discovery, contact, and communication
- Legal Obligation: For regulatory compliance and lawful data disclosure
- Legitimate Interest: To ensure platform security, prevent fraud, and enhance services (balanced with user rights)
6. How We Use Your Personal Data
Your data is used to:
- Authenticate and secure your account
- Enable search, contact, and interaction with drivers
- Deliver OTPs, alerts, and essential service notifications
- Improve user experience and system stability
- Investigate misuse and safeguard platform integrity
- Respond to support requests and legal compliance requirements
Example: If you contact a driver, metadata such as time, user ID, and listing ID are logged for safety and quality assurance.
7. Sharing and Disclosure of Data
We do not sell or rent your data. We share data only as needed:
7.1 With Service Providers
- SMS gateways for OTP delivery
- Hosting and analytics providers to maintain functionality and improve performance
7.2 With Listed Drivers
- Upon your action (e.g., booking request), your mobile number and first name may be visible to the driver
7.3 With Legal or Government Authorities
- Only upon valid legal request such as a court order, subpoena, or government directive
8. Data Retention
We retain personal data:
- While your account remains active
- For a reasonable time afterward for legal or regulatory compliance
- Anonymized data may be retained for platform analysis and service improvement
You may request deletion unless we are legally required to retain data.
9. Your Data Protection Rights
You are entitled to the following rights:
- Access: Obtain a copy of your personal data
- Correction: Update incomplete or inaccurate data
- Deletion: Request erasure of your account/data (subject to compliance requirements)
- Consent Withdrawal: Opt-out of optional processing (e.g., location sharing)
- Objection: Raise concerns about profiling or analytics under legitimate interest
- Data Portability: Receive your data in a structured digital format
To exercise these rights, write to us at feedback@99dollarholidays.com. We aim to respond within 24 hours and resolve within 15 business days.
10. Cookies, Analytics, and Tracking
We use limited cookies to optimize your experience:
- Essential Cookies: Login, authentication, security
- Analytics Cookies: Understand usage patterns, errors, and user flow
- Preference Cookies: Remember filters and display settings
You may disable cookies via your browser, though it may impact functionality.
11. Children's Privacy
The Platform is intended only for individuals 18 years or older. We do not knowingly collect data from minors. If such data is discovered, it will be deleted.
12. Security Measures
We employ industry-standard measures to protect your data:
- HTTPS-secured connections
- Role-based access control
- Regular security assessments and vulnerability checks
- Internal confidentiality policies and staff training
Note: No system is fully immune from risks. Please protect your login and report suspicious activity promptly.
13. Cross-Border Data Transfers
Although your data is primarily stored in India, limited processing by authorized third-party providers may occur outside India. All such transfers comply with Indian data protection laws and include appropriate safeguards.
14. User Responsibilities
As a Passenger using the Platform, you agree to:
- Provide accurate, up-to-date personal data
- Maintain confidentiality of OTPs and login credentials
- Use the Platform lawfully, without impersonation or abuse
- Report any security incidents or suspicious activity
15. Changes to This Policy
We may update this Policy to reflect legal changes, technical updates, or service modifications. Material changes will be notified via email or the Platform. Continued use indicates acceptance of the revised Policy.
Last Updated: 7 June 2025
16. Contact & Grievance Redressal